Carol Stream, IL and Jonesboro, AR —June 12, 2024: Continental Utility Solutions, Inc. (CUSI) has partnered with Output Services Group, Inc. (OSG) to enhance utility billing communications, combining advanced billing systems with top-tier printing and mail solutions.
With decades of leadership in utility management and a dedication to innovation, CUSI provides tools for timely and accurate billing. OSG brings extensive experience in high-efficiency print solutions, integrating cutting-edge postal technologies to ensure reliable delivery.
“Our partnership with OSG allows us to extend our commitment to customer service excellence to the physical communications our clients send every day,” said Michael Guerriero, CEO of CUSI. “By integrating our digital solutions with OSG’s advanced print and mail expertise, we can provide a seamless experience for all customers.”
The collaboration also leverages OSG’s Dynamic Messaging system to personalize utility communications and enhance customer engagement. The partnership is expected to not only improve operational efficiencies but also help utilities meet the evolving needs of their customer base.
“We are thrilled to partner with CUSI and support their mission of delivering exceptional utility management solutions,” said Dean Cherry, CEO of OSG. “Together, we are setting a new standard for utility billing communications, enhancing customer satisfaction and engagement.”
The partnership is now in effect, with several utility companies already experiencing the benefits of the combined offerings of CUSI and OSG.
For more information about CUSI’s and OSG’s partnership, please contact:
Sarah Guckes, OSG: sarah.guckes@osgconnect.com CUSI: customersuccess@cusi.com
About Continental Utility Solutions, Inc. (CUSI)
CUSI is dedicated to providing innovative enterprise solutions to utility companies worldwide. With over 1,100 current customers in all fifty states and 40 years of industry experience, CUSI is one of the nation’s largest providers of utility billing and customer information systems.
For more information, please visit https://cusi.com/ or follow us on Facebook, Twitter & LinkedIn.
About OSG
OSG delivers leading print and digital Customer Communications Management (CCM) solutions that drive action, loyalty and retention. With over 50 years of experience, OSG enables over 5,000 customers to create deeper relationships, one communication at a time.
For more information, please visit https://www.osgconnect.com or follow us on LinkedIn, Twitter & Instagram.