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Payment Services

As your technology provider, CUSI has a unique approach to payment services. We focus on getting the most out of your investment through payment choice and competitive rates.

  • CUSI will make merchant services easy to understand.
  • CUSI provides credit/debit card merchant services.
  • CUSI provides echeck and check elimination services.
  • Processing rates will be discussed openly.
  • CUSI will assist you with the application process.
  • CUSI’s team makes setup training easy with one total solution.
  • CUSI technical support provides one number to call for all payment solutions.
  • Annual wellness checks are performed.
  • CUSI creates value for their clients.
 Payment Services

Learn More About CUSI Payment Services

Web portal

Webportal
  • Provide world class customer service.
  • Empower your customers with 24/7 account access.
  • Increase operational efficiency.
  • Accelerate cash flow.
  • Reduce late payments.
  • Customer self-service options:
    • Quick pay.
    • Schedule a payment.
    • Electronic billing, Bank draft and recurring payment service.
    • Request service call, new service, transfer service or terminate service.
    • Emergency broadcast messaging.
    • Customer information updates.

Web Portal Marketing Package

Our goal is to not only provide you with a revolutionary customer web portal for accepting online payments, but to partner with you and give you all of the tools you need to be successful in promoting this new service to your customers. We have created a CUSI Adoption Rate Optimization Guide to increase customer awareness and engagement in building your online payment presence.

  • Devoted partnership with CUSI’s Payment Services Team
  • Provides free guidance and marketing strategies to increase adoption rates for online payments
  • Scheduled meetings and marketing methods tailored to your Utility
  • Choose what tools and marketing methods are the best fit for your customers
  • Access to CUSI’s Adoption Rate dashboard to monitor the improvement from your chosen marketing strategies
  • Better CSR Engagement with your customers with suggested talking points
  • Increased productivity for you in the work place and your Utility as a whole
 CUSI Adoption Rate Optimization Guide

Complete Payment Integration

Complete Payment Integration
  • Multiple payment options
  • Pay anytime, anywhere
  • Payment solutions are real-time extension of our utility billing application
  • Simplify payment processing
  • Simplify consolidated utility billing reporting
  • One source for all your payment needs

IVR

Our goal is to help your Utility become more successful. CUSI provide many ways for clients to save time and money while becoming more automated.

  • Increase utility’s customer satisfaction through our 24/7 Inbound phone payments.
  • Efficiently broadcast messages such as Outbound Utility Notices or Account Reminders.
  • With phone prompts, payments can be made quickly and easily.
  • Customers can choose to pay their bill with credit/debit card or electronic check.
  • Multiple language options allow customers to choose the language of their choice.
 IVR

Self-Service Kiosks

Self Service Kiosks CUSI’s Self-Service Payment Kiosks give your utility customers the flexibility to skip the lines and to make payments at any time of day. All while increasing CSR productivity.

  • Kiosks are the easiest way to process walk-up and drive-up payments with cash, credit/debit card or check payment options.
  • User-friendly interface.
  • Configurable for multiple languages.

Bank Check Elimination

  • CUSI can eliminate time-consuming bank check payments.
  • Customer payments processed through online banking portals are now converted to one daily ACH deposit and automatically posted to Utility Billing.
  • Accelerate cash flow and decrease processing time by eliminating physical checks.
 Bank Check Elimination