New Integration
Neptune My360
Simplify Utility Customer Experience with CUSI and Neptune 360 Integration
At CUSI, we’re committed to enhancing utility customer service through innovation and seamless integrations. We’re thrilled to announce our new integration capabilities with the Neptune 360 platform, bringing together the power of CUSI’s Customer Web Portal (CWP) and Neptune’s My360 Consumer Portal into a single, unified experience.
Why This Integration Matters
Utility customers now have the convenience of managing their accounts and monitoring water usage in one place. With a single login, users can access both the CWP and the Neptune My360 platform, providing transparency, ease of use, and peace of mind. This integration empowers customers to stay informed about their utility usage, detect potential issues early, and actively participate in conservation efforts—all while enjoying the modern, responsive design of our platforms.
Neptune My360 Consumer Portal: Empowering Customers with Usage Insights
Neptune My360 transforms the way customers interact with their water consumption data. Designed to enhance utility service and operational efficiency, this platform offers 24/7 visibility into water usage through intuitive dashboards and interactive charts. Key features include:
Proactive Monitoring: Customers can set water thresholds and out-of-town alerts to detect leaks and unusual activity before receiving a bill.
Water Conservation: Clear, easy-to-read graphs inspire conservation by making water consumption tangible.
Convenience: A fully web-based platform ensures compatibility with any device and eliminates complex integrations.
Customizable Branding: Utilities can easily adapt the portal’s look to match their brand.
Self-Service Access: Users reduce the need for support calls by managing their own accounts and usage alerts.
Learn More:
Click to learn about how Neptune’s My360 platform can improve customer service while increasing usage transparancy!
CUSI's Customer Web Portal (CWP): The Foundation of Utility Account Management
The CWP is a robust and user-friendly platform, designed to integrate seamlessly with CUSI’s utility billing solutions. It empowers customers with features such as:
• Account Management: View payment history, check usage, and configure communication preferences—all from one portal.
• Responsive Design: Access the portal effortlessly on any device.
• Streamlined Billing: Make payments, set up auto-pay, and stay on top of account details with ease.
When paired with Neptune’s My360, the CWP becomes even more powerful, creating an unparalleled self-service experience for utility customers.
How the Integration Works
The integration between CUSI’s CWP and Neptune My360 is built around seamless functionality. Here’s how it works:
1. Login or Register: Customers log into the CWP as usual.
2. Access Detailed Consumption Data: From the Customer Dashboard, users can click on the “View Detailed Consumption” button in the Usage History widget.
3. Single Sign-On (SSO): Customers are automatically redirected to Neptune My360 without needing to re-register or log in again—offering a frictionless experience.
4. Empowered Insights: Once in Neptune My360, users can create usage alerts, set water budgets, and monitor consumption data in real-time.
Already a Neptune 360 Customer?
Click here to download the CUSI’s Neptune 360 Single-Sign on Integration Data Sheet.
Enhanced Security with Dual SOC 2 Compliance
When it comes to data security, both CUSI and Neptune 360 set the gold standard with SOC 2 compliance. This shared commitment ensures that sensitive utility and customer data is protected at every level—offering unmatched peace of mind for utilities and their customers.
CUSI’s SOC 2 Compliance: Demonstrates our dedication to secure, reliable, and transparent operations across solutions like UB4, CWP, and MMRS.
Neptune 360’s SOC 2 Compliance: Provides the same level of rigor, ensuring data security, availability, and integrity within its usage analytics platform.
Together, these certifications deliver dual-layered assurance: customers benefit from advanced data security protocols and robust operational resilience across both platforms. Utilities can confidently adopt this integration, knowing their data is protected by independently verified, industry-leading practices.
Benefits for Utilities and Customers
For utilities, this integration means fewer customer service inquiries and greater visibility into individual property usage through Neptune’s robust reporting tools. For customers, it means easy access to account and consumption data, proactive issue detection, and a greater sense of control over their utility use.